Returns & Exchanges

We want you to be completely satisfied with your purchase from Charles Dowding. If you are not happy with your order, we accept returns on most items within 30 days of delivery provided they are in their original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and instructional materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.